National Express East Coast have a demanding subsidy profile and every penny counts.
So Eleanor Summers discovered when her husband Thomas dropped dead and NEEC refused to refund the £96 they has spent on pre-booked travel tickets.
The Summers, from Byker, Newcastle, had planned to visit their son in London on 6th June, but unfortunately Thomas suffered a severe stroke on the 21st May and died a week later.
When grieving widow Eleanor contacted NEEC they offered her a £52 travel voucher – worth £44 less than the original set of tickets - claiming the difference covered "administration charges".
“We are very private people, but they are making millions of pounds out of people like my lovely husband.” said Eleanor.
After local paper The Journal became involved NEEC admitted they were wrong not to refund the entire price of the ticket, and promised to do so if Mrs Summers returned the vouchers.
The Fact Compiler thinks NEEC has an absolute cheek to charge an administration fee of almost 50% on ticket refunds, especially after the Banks had their bottom's spanked for similar sharp practices!
Perhaps this explains how parent company National Express can continue to fund the salaries of displaced MDs from all the franchises they have lost?
