This just in from Driver Potter...
Perchance GNER is not dead, it does but slumber.
Potter, having attended his brothers wedding in Newcastle this last weekend, travelled to Kings Cross on the 15:50 Up service (1A53?) on Sunday.
I was astonished. If you believe the wibbling anoraks masses, NXEC have all but abandoned customer service. Potter begs to differ. The staff were nothing short of exemplary; prompt, courteous and all questions answered quickly with a smile.
I once mourned the loss of GNER - the blue and red, "Route of the Flying Scotsman", named locomotives and staff with pride. Now I see that perhaps I was wrong to worry.
All NXEC have done is change the livery and the uniforms; the pride remains unchanged. And even not knowing what the future brings has not dented the professionalism on the East Coast.
FC, would you be good enough to post this on your rather fine site? We hear enough wibble about poor customer service. Fine efforts should not go unsung; especially from staff who face an uncertain few months ahead.
