Did I not hear the Passenger Focus man Smith berating the TOCs for their failings on Radio 4 this morning?
Consider then that the response of Bus Barons and DafT to this failing is to install ticket barriers to "recover" the money for the tickets the TOCs did not sell properly in the first place!
With stockade station - HMP Walton-on-Thames the result.
UPDATE: This from Globetrotter...
I wonder whether the latest Passenger Focus survey is investigating the symptoms rather than the cause?
Does the dissatisfaction expressed by ticket machine users really reflect concerns over the problem of using the machines themselves, or is it really a reflection of the complexity of the current fare structures?
Given that a substantial number of booking office staff seem to have problems explaining and selling all the different ticket options, it is not surprising that passengers have problems navigating the system when left to do it themselves.
Particularly now that ATOC has helpfully 'simplified' the process by giving all the different ticket types the same names.