Raging against the SE twitter feed

This from SouthEastern's twitter feed...

person hit trains through Gillingham Kt & Faversham subject to 45 mins delay & canc #southeastern bit.ly/RBhKM8
— Southeastern (@Se_Railway) October 17, 2012

This is wrong on so many levels.

On the plus side SouthEastern now appears to have real people (or bots) at the end of their twitter feed who respond to customer requests for information.

As exhibited here:

@spacechopper Apologies for any delay that you incurred. We will have a look into this for you.
— Southeastern (@Se_Railway) October 17, 2012

Time to remove or improve the automatic feed?