Eye has been sent this Customer Service training video from an unnamed TOC. Sadly it appears to promote a form of behaviour that is strictly...

Telegrammed by The Master One has to wonder who the bright spark is at VWC who thought that replacing all the quiet coach stickers with far ...

Is there a section in Debrett's Guide to Modern Manners that deals with this? The Modern Dilemma If it's not policed then it's n...