Eye has been sent this Customer Service training video from an unnamed TOC.
Sadly it appears to promote a form of behaviour that is strictly against the law.
Perhaps you can spot where it is at fault?
That is correct.
The Man-with-no-name appears to be smoking.
Telegrammed by The Master
One has to wonder who the bright spark is at VWC who thought that replacing all the quiet coach stickers with far fewer, smaller ones was actually a good idea.
Trying to get some antisocial cretins to take heed was bad enough before - now that you need a magnifying glass to read them and a map to find them it's bound to cause even more friction.
Perhaps it's a cunning plan to ensure that quiet coaches are abandoned all together?
Is there a section in Debrett's Guide to Modern Manners that deals with this?
The Modern Dilemma
If it's not policed then it's not worth having. And who should do the policing - the passenger or the train crew?
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