Tuesday 8 July 2008

Sauce for the Goose is...

Much media coverage today of the PassengerFocus report into passenger satisfaction.

According to its survey only 40% of customers believe rail journeys offer value for money.

Whilst just 34% were satisfied with the way TOCs dealt with delays.

The Fact Compiler wonders how PassengerFocus itself might score in terms of delay management, bearing in mind the publication of this report was originally due to take place on the 14th May.

That’s a whopping 80,000 delay minutes in railway speak - how do you plead PassengerFocus?