Telegrammed by the General Manager
Thousands of pissed off customers, 750 Christmases wrecked and one boss sitting pretty in a pear tree.
In this season of goodwill it will be a comfort to every Scrooge to see NatEx sustaining its unenviable reputation for customer care and people management (most recent critique Martin Vander Wyer's annual railway rant in this week's Speccie) in dumping 750 front line staff.
Selling the railway journey experience in the coming months is going to be hard work but there are much bigger issues at stake.
It clearly must not override the far higher priority of rewarding board-room excellence.
Bowker's package is equivalent to some 40 or 50 front line workers and boardroom hand-outs probably represent 250 plus workers who could really make a difference.
This is just the sort of tough management decision that has to be taken and does so much for a company's reputation.
Grimsby and Back
3 years ago
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