Telegrammed by Ithuriel
Has Passenger Focus been nobbled?
Why are the open access operators not listed in its latest Passenger Satisfaction Survey?
Is it because their quality of service makes the state sponsored management contracts, aka 'franchises' look passenger-hostile by comparison?
UPDATE: This from The Globetrotter...
Whilst the relative success of the open access operators is to be welcomed, I fear that the soi disant 'veteran observer' and PR monkey Brennan-Brown may have been a tad over-enthusiastic with this press release headline:
"94% of passengers give Grand Central the thumbs up!"
Given the volumes of travellers using the former Southern Region, Scotland, West Coast, Greater Western etc, it is perhaps questionable whether “94% of passengers” have actually even heard of Grand Central…
Grimsby and Back
3 years ago
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