Friday, 15 January 2010

First shows First how to do it

There is no such thing as a bad dog, so the saying goes, merely bad owners.

Whilst FuCC languishes in the mire, its senior managers accused by passengers of being invisible, sister TOC First Great Western shows how to engage with customers.

This from the Bristol Evening Post...

The head of First Great Western is offering free first class tickets as a thank-you to customers for their patience during the bad weather.


UPDATE: This from Forbes (not the magazine)...

But they’re only offering free first class tickets to people who use FGW as part of a prize draw.

Not an across-the-board demonstration of largesse, then, and certainly not to all their FGW commuters. (as per the link to the original Evening Post story. Ed)

Still, their PR machine must be doing well!

Maybe FCC realise that doing similar would enrage its 75,000 captive commuters even further.

If that were possible...