Tuesday, 2 November 2010

DB slashes a quarter of rail services

This from Wrexham and Shropshire, via RailUKForums...

Press Release

2 November 2010

Wrexham and Shropshire : Changes to Train Services

With effect from Sunday 12th December, Wrexham & Shropshire will be making changes to its timetable. Two off peak services each way will be combined and the company will move from four to three services direct to London Marylebone.

After analysing customer travel patterns, Wrexham & Shropshire have determined that several off peak services are too lightly-used to run profitably. The decision has been taken to combine the two least used weekday off peak services and run one less service in each direction per day. Saturday will similarly be reduced from four to three trains in each direction.

Wrexham & Shropshire is an innovative local train operator receiving no subsidy from the Government. The provision of services and profitability of the company is based directly on fares received by passengers.

Andy Hamilton, Managing Director at Wrexham & Shropshire, said: “Our unique position as a local train operator working without subsidy means that our viability is directly affected by passenger numbers. We have several trains that are not being used sufficiently to justify continuing to run them.

“We are passionately committed to the Wrexham & Shropshire business running a direct service from Wrexham to London Marylebone. The change will not affect travel for over 70% of our passengers and will allow us to focus our resources on growing our business where demand is greatest. We know that some customers will be inconvenienced, and for that we apologise.

“Our people take immense pride in the customer service that they deliver and they will continue to provide the award winning travel experience that has seen us achieve 99% customer satisfaction; the highest ever for any train company in this country.”

The changes are as follows

Wrexham to London Marylebone
The 11.27 and 15.25 trains will be replaced by a service at 13.28 arriving in London at 17.30.

London Marylebone to Wrexham
The 07.20 and 11.20 trains will be replaced by a service at 09.20 arriving in Wrexham at 13.20.

Passengers with concerns or additional queries should contact the customer service team on 0845 260 5200.