Thursday, 2 December 2010

Social media heroes and villians in the snow

This from SN Barnes...

With lessons obviously learned from last year, Eurostar has outshone most domestic TOC's with their immediate and steady use of twitter to give frequent updates on a service that was doing a lot better than cross channel flights.

Aside from the wonderfully boring Nicola @chilternrailway telling us nothing was out of order, the efforts of South Eastern's ("the trains are all fecked") @Train_Driver has proven to be the most accurate, honest, and reliable when compared to the fault line slips between what the TOC's were putting on line, what NRES published and the train information displays at the point of delivery.

Passengers, of course, are no longer surprised by kafka-esque relationship between 'official information' and the actual presence of the trains they purport to describe.