Thursday, 28 March 2013

ORR narrative overlooks the positive...

This from Orrville...

Good news from the Office of Rail Regulation!

The department within ORR tasked with man marking Passenger Focus, and justifying its own existence, has issued the following press release...

Rail passengers' complaints data shows focus on train punctuality

New statistics published today on the regulator's data portal show that passengers' complaints continue to focus on train punctuality.

Updated rail complaints data highlights that, between 1 October 2012 and 31 December 2012, rail passengers' complaints concentrated on train punctuality (42%), followed by complaints about the quality of facilities on-board the train (14%), and fares (14%).

Data also shows that the overall number of complaints has been steadily decreasing over the past decade – dropping from a high of 128 complaints per 100,000 journeys recorded at the end of 2002-03, to latest levels which stand at 33 complaints per 100,000 journeys in the last 12 months.

Quite so.

But equally this would also have been a factually correct headline:

Rail Passengers’ data shows 74% reduction in Passenger Complaints in a decade’

Heaven forfend that ORR should suggest that things are actually improving!