Monday, 15 June 2009

Lookalike XX - NR abreast of the situation...

Good news for West Coast Main Line Passengers.

According to PR Week:

Network Rail has appointed Iris to handle an integrated consumer PR and advertising campaign... to showcase Network Rail’s £9bn upgrade of the West Coast main line.

Indeed and very splendid the ad is too.

Much to the chagrin of Virgin, who would rather the £2.4m campaign spend had been used to deliver a reliable railway.

But what's this?

Has NR appointed Iris as part of a charm offensive to win over Virgin's top man?

As regular readers of Eye will recollect Sir Beardie is very fond of being pictured with ladies in various states of undress.


As Iris also handle Wonderbra the potential for joint PR could be breath taking.

NESA on line, but not for long?

Network Rail has spent enormous amounts of time and money creating a National Electronic Sectional Appendix (NESA).

And a jolly good thing it is too.

But what's this?

To view NESA on-line you need to download the SVG Viewer from Adobe.

Alas - when you visit the download page it carries the following sorry message:

Please note that Adobe has announced that it will discontinue support for Adobe SVG Viewer on January 1, 2009.

Always good to see one legacy system replaced by another.

IT consultants, bonuses and trebles all round!

UPDATE: This from Tom over at Blairwatch
(which hasn't been updated since 8th May!):

A tad harsh - SVG is an open standard with plenty of viewer support around the place, as NR make clear.

Now, if NR had used some kooky format that you had to pay Microsoft squillions to interpret, I'd have been up for giving them a good kicking, but using SVG is common sense.

Now all we need is open access to NR's geographic data in some interestingly queryable form, plus the postcode database, the Ordnance Survey data etc... etc...

Car scrappage

***The First Secretary announced that from the end of April until 7th June more than 60,000 car buyers have been given a £2,000 discount for scrapping vehicles more than 10 years old.***

The disturbing case of the missing NIR

Telegrammed by 221b Baker Street
'I say, Holmes, what do you make of the disturbing case of the Pacer engine, found near Olive Mount junction?

'Watson, you will of course have noted the significance of RAIB's investigation and the detail of the event contained in the NIR.'

'But Holmes, RAIB is not investigating and there has been no NIR!'

'That, Watson, is the significance!'

UPDATE: The NIR has apparently now been published and RAIB are involved!

Open Access: Railways and social media

Guest columnist Ben Smith, a technology consultant and a founder of The Really Mobile Project, argues that railway companies should use social media to better meet passengers' information needs.

I realise this is likely to get me strung-up around here, but I really don't like trains. At all.

They're a necessary evil - the rubbish bit between breakfast and getting to the office (and yes, I'm looking at you Southwest Trains into Waterloo...). It's not a problem with the idea of mass-transit - I like to save the planet as much as the next man - it's just the sense of futility when things go wrong.

I'd started thinking about how I could get more convenient access to train delay information (without paying National Rail 25p for text alerts, which I resented) late last year when I saw a tweet by the 'Digital Minister' Tom Watson MP asking "Do any train operators run Twitter feeds to give rail information for each route?" on the social media service. Eureka! (and no they don't, by the way...)

Twitter was the answer (no, honestly)... a system entirely dedicated to providing timed status updates which could be browsed on PCs, phones, netbooks... you name it. Made possible by the awesome BBC Backstage project (worth the license fee alone, so pay up) I quickly produced a service to issue disruption alerts on Twitter - either for the whole country or from one of the 25 operators the BBC tracks.

Following the snowy disruption of early February and a day spent manually updating the accounts with extra reports two things became apparent: travellers were willing and able to report disruption long before the existing services could and Twitter was better able to withstand heavy loads than the train operators' websites which crashed in response to the unusually high numbers of visitors .

I quickly added a feature to 'crowd source' disruption alerts and the users (several thousand now) embraced it enthusiastically.

Since then, amidst sporadic media interest, the train operators have started to consider the use of social media, but so far they're mostly getting it wrong - targeting messages from their monitoring network to individual subscribers... they're missing the trick.

The power of social media is the 'social' bit - on the @uktrains service people report disruption alongside the BBC's data to create a much richer picture of travel conditions and everyone benefits... (and no-one pays)

And although constructing the service cost me all of zero pounds and 2 days effort there are potentially big rewards for train operators to consider social media.

Not only could they cheaply improve customer service by moving into the places online where their customers are (like this blog), the replies and comments directed at the @uktrains service (even by those who understand it's not official) give a rich insight into customers' views on their travel providers (good and bad).

More information about @uktrains and the 25 other operator-specific feeds is available at http://uktrains.pbwiki.com .

UPDATE: This just in from Rudi over at Merseyrail...

Can't give you the details yet but we are planning to start using Twitter in the not too distant future to supply our passengers with travel information and keep them up to date with any disruption on Merseyrail.

Mind you, with PPM above 97%, there isn't all that much to tell them...

UPDATE: And this from John over at ATOC...

We now have a feed on Twitter for the entire National Rail network and will soon have live feeds on a TOC by TOC basis.

This is better than the existing UK Trains feed not least because they are getting their information from the BBC Travel News website which – you’ve guessed it – gets its information from us via a 3rd party.

Our view is that it’s better for passengers to hear things straight from the horses mouth as it were.

UPDATE: The Fact Compiler begs to differ...

It's fine to hear it from the horse's mouth, as long as free sources of information continue

This encouraging news posted by Shane Richmond over at Telegraph Blogspots:

The Office of Rail Regulation (ORR) announced today that it is investigating complaints about National Rail Enquiries' handling of real-time train information in regard to My Rail Lite, the free iPhone application that was removed from the iTunes App Store earlier this year after a licensing dispute.

If trains are late why should passengers pay to be told of the railway's incompetence?

UPDATE: Ben responds to ATOC...

John says ATOC's twitter feed is better than @uktrains because they are the original source for the official disruption information...

I disagree because he doesn't mention crowd-sourcing, but regardless this is brilliant news (if not about 12 months late), but where is it?

Google/Twitter searches found nothing and it's not linked from their sites very visibly (if at all).

The whole point is @uktrains barely took 2 days to build - telling people about it so it actually helps them has been far more important.

Saturday, 13 June 2009

ATOC issues old record

Deep breath.

It would appear that private sector Train Operating Companies want to reopen lots of stations!

This from the Sunday Telegraph...

The Association of Train Operating Companies is due to give unprecedented backing to the restoration of disused track and the reintroduction of passenger services on other routes which currently only carry freight.

Excitingly ATOC members propose using taxpayers money to do this rather than their own.

No matter.

The list of lines is strangely familiar...

Lines... include the Uckfield to Lewes line in East Sussex, the Bristol to Portishead line and Yorkshire's Harrogate-Ripon-Northallerton route... the restoration of the Manton Curve in Rutland... while reopening the Woodhead line from Manchester to Sheffield...

Can it be?

This is surely an echo of
Railtrack's 2000 Network Management Statement?

Is Michael taking up Gerald's mantle?

Careful, there is no Woolworths left to move to.

UPDATE: This just in from Leo Pink...

Gerald Corbet is now at LRC, where they specialise in ensuring that F***-ups don't have embarrassing results.

How come he was overlooked to be NR's new Chairman?

Bin laiden?

A naughty reader has sent Eye the following picture:

Amusing captions invited.

Unless of course it is just a bin at Fort William?

UPDATE: A very quick response from 'No trace at all'...

"Dave bin in?"

Very droll, can anyone do better?

Lord Adonis - prove Gordon right

After a febrile couple of weeks Gordon Brown now assures us that his administration is listening to the people.

Denied the General Election that the country so obviously needs the Eye is prepared, just this once, to give him the benefit of the doubt.

So to My Lord Adonis, Secretary of State for Transport, falls the honour of proving that the Government is indeed listening.

According to the Yorkshire Post yesterday:

"NINETY-FOUR per cent of people taking part in a Sheffield Council poll say they are opposed to the introduction of ticket barriers at Sheffield railway station, which would prevent people using the railway bridge to access the city centre.

To date 4,000 people have voted on the Sheffield City Council website.

So Andrew - are you listening?

Rumble in the bungle

Good news for Scott Wilson.

According to Building magazine:

"Scott Wilson has emerged as the big winner from the latest round of contracts awarded by Crossrail to help design the £16bn London rail scheme."

But what's this?

Can this be the same Scott Wilson that undertook an assessment of noise and vibration prior to the opening of the Stirling-Alloa-Kincardine (SAK) route for Clackmannanshire Council?

An assessment that was subsequently heavily criticised by engineering consultancy Arup, for failing to follow "standard practice".

Hopefully environmental impact assessments won't form part of their new Crossrail work.

UPDATE: This from Dan...

Could that be the same Arup that competes aggressively with Scott Wilson for the same contracts?

The phrase "They would say that, wouldn't they" springs to mind.

Thank you Dan. So Scott Wilson did follow "Standard Practice" then?

Lost and found #1

Found!

One Pacer engine from yesterday's 19.37 Blackpool to Liverpool service.

Discovered trackside between Broadgreen station and Wavertree Technology Park

Perhaps Northern or Angel could get in touch.

Thursday, 11 June 2009

A riddle, wrapped in a mystery, inside an enigma

Telegrammed by the Velopodist
I wonder if your readers can help me to solve a puzzle.

The Rail, Maritime and Transport Union insists its strike on London Underground is solid and that its members have all supported it.

They can't be lying, so it's either all Aslef drivers out there driving trains or, as the RMT claims, management who are exaggerating how many trains are running.

Yet services do seem to be running on the Victoria Line, where nearly everyone is an RMT member.

What can be going on?

UPDATE: This just in from Events, Dear Boy, Events...

Certainly it was delightful yesterday on the Vic, where I at 1230hr I was able to stretch out in a carriage with three other people.

I assume the rest of London was on the Northern Line where they were counting on a rival ASLEF service.

But the light blue line seemed pretty healthy from Seven Sisters (where I understand Bob was on picket duty himself according to the Standard) as far south as Victoria.


Ghostly experience.

A new era unfurls #2

Virgin West Coast PPM on Wednesday 10th June 2009

55.9%.

"A new era will unfold on the West Coast Main Line" Iain Coucher, December 2008

Wednesday, 10 June 2009

A new era unfurls #1

Good news for the freight community.

Today saw the official opening of Telford International Railfreight Terminal.

Shadow Secretary of State for Transport, Theresa Villiers, travelled from London to do the honours.

Alas.

Her train was delayed by signalling problems on the West Coast Main Line.

Perhaps surprising considering that Network Rail's rather splendid £2.4m advertising campaign was commissioned to celebrate the succesful conclusion of a £9bn upgrade.

No matter.

Iain Coucher boasted in December that "a new era will unfold on the West Coast Main Line".

Many are asking for the old one back.

For you ze football is over

As Gordon Brown prepares to meet the remaining members of England's 1966 World Cup winning squad at Downing Street today more good news from our passenger focused railway.

This from those nice people at DB owned Chiltern...

Please be aware that we will not be stopping any services at Wembley Stadium Station on 10 June, from 1200 until the end of service. We will unfortunately not be providing a service for those going to see the England game at Wembley Stadium.

The safety of both our regular passengers, and the additional travellers using our services because of the strike, is paramount, and we therefore have taken the difficult decision to withdraw services to Wembley on 10 June. Unfortunately this will also affect the evening journey of those who commute to/from Wembley Stadium station.

Typical of the Germans, bloody sore losers.

New Thameslink 4000 boss

Network Rail has announced that Jim Crawford will be new programme director of the £5.5bn Thameslink upgrade.

Mr Crawford is currently the programme director for the £3.5bn signalling, power and communications national programme.

He takes over on July 20th.

Pyramid of piffle

Naughty Boris and naughty Transport for London!

With London crippled by the RMT Underground strike TfL has been glibly assuring passengers that:

"Oyster pay as you go will be accepted on National Rail journeys in Greater London"

Not so!

TOCs are furious, accusing TfL of having a problem "aligning fact with public statement".

Or lying in old money.

UPDATE: Mayorwatch takes up the tale...

Tuesday, 9 June 2009

Gordon promises a constitutional referendum

This from the BBC...

But of course.

Once we've been allowed the previous one, what got err... cancelled.

Pray do not take the p1ss.

Trespass on the railway

This from the Messenger...

Czech immigrant, Staneslav Zalesky, 31, got on the line at Trafford Park Station on the evening of August 3, 2008, but had gone just a 100 yards when the Liverpool to Nottingham service ploughed into him at 80mph.

Stockport Coroner's Court heard the force of the impact, which occurred shortly after 10pm, fired Stanislav 100 yards up the track. He was wearing no reflective clothing, and neither of the lights on his bike were on.

And how, precisely, might this have helped?

Skimbleshanks agrees

Telegrammed by J Alfred Prufrock
This from Nigel's blog over at Rail...

I’ve been a railway journalist since 1981 and that’s not how I remember it. The nationalised railway was declining fast in terms of usage and whilst privatisation has many faults it’s a fact that it is now carrying 1.1bn people a year in more than 20,000 trains a day, in trains of around 13/14 years old.

But what's this?

1952 total passenger miles 20.5 billion

1981 (Nigel arrives) total passenger miles 18.5 billion (down 10.5% on 1952)

1988/89 (Height of the last economic boom) total passenger miles 21.3 billion (up 15% on 1981)

1994/95 (Depth of subsequent recession) total passenger miles 17.8 billion

1997/98 (Gordon Brown ends Boom and bust) total passenger miles 21.5 billion

So perhaps not quite as serious a decline as some might think.

Otherwise one quite agrees with Nigel's point about linguistic aberrations.


After all, Skimbleshanks was a railway cat!

UPDATE: This just in from
Sir William Pollitt...

Mr Prufrock may be confusing apples with pears.

The railways were either declining, or they weren’t.

There’s widespread agreement that the railways were privatised with ‘continued management of decline’ in mind'.

So were the railways not declining in the 1980-1995 period?

Surely we didn’t imagine all those double turnouts turning into wretched single lead junctions, all those double track routes singled, stations like Princes Risborough, and Newton Abbot, where services both ways were concentrated on one platform, the withdrawal of Speedlink?

All that rationalisation was a success, was it?


Perhaps not.

Update: This poetic response from
Griddlebone...

I think my cousin Skimble - who is now not quite so nimble,
Would take issue with your claim of "no decline".
When his travellers were a'bed, lets remember what was said,
Of their journey down the old West Coast Main Line.

"They were fast asleep at Crewe and so they never knew
That he was walking up and down the station;
They were sleeping all the while he was busy at Carlisle.
Where he greets the Station Master with elation"

Now, can we say that today? No, more likely there's delay
As the OLE's got blown off in the wind;
Or those blessed signal circuits, have gone wonky once again; its
Time the wretched lot of them were binned.

We're 90 down at Crewe - so I hear you say "What's new?"
And we're waiting for the Thunderbird to couple..."clunk"
Yes, it's clear we're off via Settle, hope the steward's got a kettle!
I think I'll go and cat-nap in my bunk.

But wait....some things never cease - we're still going via Dumfries
And this journey, far from sleepy, is a mess.
Should I blame My Lord Adonis? or more likely Network Rail?
No, they'll just go and blame the dear old LMS.


PS - on Skimble's trains all coaches were "quiet coaches"


UPDATE: Captain Deltic wades in...

It is certainly the case that the original (old BR) management of Railtrack talked of managing decline.

But the structure of franchising, and let's be generous and assume it was intentional, meant that the only way to make money was by growing ridership.

We all know what happened when Stagecoach thought the key to success was cutting costs - and promptly found they were cutting into muscle and bone, not fat.


What was declining was the railways' share of the total travel market and it would be interesting to plot this over the last 20 years.

UPDATE: This from Nigel Harris over at Rail...

Hmm.

What an interesting discussion.

The Captain is right about Railtrack pronouncements (as if I’d dare suggest otherwise!) but I also recall Government and everyone else accepting that the graphs for rail ridership specifically were all heading downward too, hence my very general comment.

It would be good to get to the bottom of it for the fuller picture, and comparing rail’s figure compared with travel figures generally would indeed play a part.

Meanwhile back to axle counters, old signalling cabling and days of 21% punctuality......no prizes for guessing which route I’m writing about for the next issue......


UPDATE: Captain Deltic asks a question...

Great minds think alike.

I am subbing next month's column, in which a number not unadjacent to 21% also appears, and Nigel's comment has prompted the thought can we reasonably talk about 21% reliability?


Shouldn't it be 79% lateness?

Department for Transport ministerial team

The full list...

Secretary of State for Transport - Lord Adonis

Minister of State - Sadiq Khan MP (attends Cabinet when Ministerial responsibilities are on the agenda)

Parliamentary Under Secretary of State - Paul Clark MP

Parliamentary Under Secretary of State - Chris Mole MP

Let battle commence!