Value for money?

The RMT has returned to the Wolmar question:

"As monopoly rail operators prepare to implement another round of punishing inflation-busting fares hikes of between six and 11 per cent, RMT reveals the stark figures that show how the big five transport groups are converting fare hikes into bumper profits, fuelling dividend increases of at least ten and as high as 33 per cent."

So what are TOCs for?