More mutterings about the PassengerFocus National Passenger Survey.
Regular readers will recollect that publication of the survey was delayed for two months to allow figures to be massaged and that when published National Express cried foul when it's East Coast franchise with spanked with other dire operators despite a claimed 4% improvement in NEEC passenger satisfaction.
The saga gets murkier still.
The Fact Compiler has received the following note from a TOC source:
"NPS is somewhat flawed as they hang-around stations giving out surveys indiscriminately to people - a certain percentage of whom actually work for TOCs.
"The easiest way to get your score up is to find a survey team, flood the station with people in suits from HQ and pretend to work for the NHS!!"
The Fact Compiler awaits the PassengerFocus press release celebrating the record numbers of NHS staff travelling to York with interest.
Grimsby and Back
3 years ago
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