Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, 13 December 2013

A brolly poor show at Nottingham!

This from the Wicked Weaver...

Progress?

 
In less than an hour this afternoon, trains to Matlock, Leeds, Norwich, Skegness and Lincoln, all departed from unsheltered platform space.


Silly Victorians! 

Why on earth would passengers want canopies?

Monday, 20 August 2012

An exciting Eye poll on VirginTrains' use of Twitter

As previously covered on Eye...

Beardie Rail has been using the @VirginTrains twitter account to encourage passengers and followers to sign an on-line Number 10 petition.

The petition asks the government to "reconsider" the award of the InterCity West Coast franchise to First Group.

Virgin Rail Group and Richard Branson have made clear that "a member of the public completely independent of Virgin has set up" this petition.

So. What is your view of this approach?

Sour grapes or listening to your customers.

You decide in Eye's exciting new survey (see right)!