Telegrammed by our man at 222 Marylebone Road
At around 08.45 yesterday the National Rail website listed no fewer than six entries that said that due to poor weather conditions buses were replacing trains!
The routes were:
+ Horsham & Littlehampton
+ Littlehampton/Bognor Regis/Chichester & Havant
+ Ebbw Vale & Cardiff Central
+ Gatwick Airport & Horsham
+ Guildford & Effingham Junction (good job the sage has moved)
+ Tonbridge & Hastings
Clearly neither Network Coach nor the Bus Bandits now see rail as the primary all-weather mode of transport.
Tuesday, 22 December 2009
Snow way to run a railway
Underground musings...
Telegrammed by Ithuriel
With Tube Lines over-time on resignalling and way-over the PPP Arbiter's budgetary allowance can it be before the Government calls in its project doctors of choice?
Jubilee Line Extension running late and over budget threatening the opening of the Dome - boot out inefficient old London Underground managers and bring in Bechtel.
West Coast Route Modernisation running late and over-budget - boot out inefficient old Railtrack managers and bring in Bechtel.
How long before the inefficient old Tube Line managers are also booted out and Bechtel are called in to fix the mess?
(Shome mishtake shurley Ed)
Cranmer identifies the elephant not in the room!
Wise words from the Tedious Old God-botherer...
Where is Lord Adonis?
Indeed.
Monday, 21 December 2009
Agency puffs as Eurostar burns
This from PR Week...
MD of conversation shop We Are Social, Robin Grant, has declared the Eurostar crisis as 'good news' for his agency in an interview with PRWeek.
Happy days!
Good to see that promoting the agency comes before safeguarding the reputation of the client.
No doubt this fabulous piece of PR puffery will do much to avert the ire of furious passengers, vindictive media and the governments of both Britain and France?
Eye salutes 'conversion shop' We are Social Jerks.
UPDATE: This from Robin Grant...
Bearing in mind the previous content of the PR Week story, I totally understand the content of your latest blog post.
However, as you'll note, their story has now been edited to reflect the words I actually used:
'From our perspective the way we have managed the social media is good news for us and our relationship with Eurostar.'
Which as I hope you can appreciate, has a different meaning to the way they originally reported it.
UPDATE: Richard Baker suggests how Eurostar should have 'digitally engaged'.
You should be integrating social media into your business to engage with your internal, as well as your external, customers.
Sound advice and no hint of PR Week puffery!
Aslef craps on Eurostar
Earth to Aslef, come in Aslef...
This surreal bollocks just issued by the brothers...
Further strike action will take place on Eurostar on 26 – 27 December.
We hope that we can resolve this dispute with Eurostar so that they can provide full cover to deal with further disruption caused by technical failures.
Brown apologises - Official
So Richard has gone where Gordon dare not.
About time too.
According to the Southport Visiter:
The high-speed rail company's chief executive Richard Brown said he was "very, very sorry" about what had happened.
Giggling Richard has even set his slice of humble pie to music.
Eye is waiting for something similar from infrastructure operator Eurobungle, who have much to answer for.
UPDATE: This from Steve Strong...
Don't for God's sake suggest it's the wrong kind of snow.
Although according to the pretty graphics on the Grauniad website that's exactly what it is.
UPDATE: This from PR Monkey...
Eurostar are clearly missing Simon Montague.
I bet he wouldn't have stuck his half dressed CEO in a broom cupboard and released the footage to YouTube!
If Richard Brown still has a job by the end of Christmas he needs to recruit a new PR team.
UPDATE: This from our man at 222 Marylebone Road...
In a broom cupboard?
Looks more like a wrecker having been persuaded into confessing to his anti-soviet misdemeanours at a 1930s Moscow show trial before being taken out and liquidated.
And has any body seen the so-called Brown on TV again?
UPDATE: This from Charles Yerkes...
This is like the bad old days, immediately after privatisation, when the UK rail industry couldn't talk with one voice.
This is the headline from a Eurotunnel press release:
Eurotunnel rescues Eurostar
Bloody cheek!
Perhaps someone should ask Eurobungle who kept shoving trains into the Chunnell after the first couple failed.
UPDATE: Over to Longrider for words of wisdom...
Hindsight always illustrates missed opportunities.
More here.
UPDATE: Wolmar offers his reflections on the PR disaster over at The Times:
The tone adopted by Richard Brown, the head of Eurostar, said it all. He was vaguely apologetic, but he did not get the enormity of the cock-up. Like a football manager whose team had just lost 7-0 he still thought they had played well.
Meanwhile the Daily Mail has its sights on Eurostar Ops Director Nicolas Petrovic.
Petrovic was due to be promoted to the role of Chief Executive in the New Year when Richard Brown is supposed to become Executive Chairman.
Alas, with both the French and British governments looking for someone to blame the planned succession may now be in disaray.
The sound of industry CVs being burnished is almost deafening!
Friday, 18 December 2009
In between the tinsel, mince pies and frivolity...
...please spare a thought for those whose Christmas will be less than festive.
Help the Railway Children reach out to a child on our streets this Christmas by making a donation today.
www.railwaychildren.org.uk/donate
Hero signalman Bill Taylor recognised
This from the BBC...
A memorial plaque has been unveiled in Cumbria to honour a railway signalman who prevented a potential disaster 25 years ago.
Good effort.
At the forefront of Railway Research
Telegrammed by Ithuriel
Good to see RSSB making good use of its £15 million Research Budget and finding topics British Rail Research overlooked.
• T703 Facilitating shared expectations between passengers and front-line staff
That's got to be first for the chop in DafT's value for money review.
UPDATE: This, surprisingly, from the late Enid Blyton...
I was disappointed to to see that RSSB ignored my my extensive oeuvre in this latest research project.
I would have thought that naughty goblins not being able to read the safety notices and thus coming to a sticky end would have been a point worth making in these days of falling child literacy.
UPDATE: This just in from Herr Ernst Mach...
Liebe Fact Compiler just to show that we Austrians have a sense of humour can I say that I was blown over by this latest report from RSSB.
Guidance on protecting people from the aerodynamic effects of passing trains
Very funny, ja?
UPDATE: This from our International Correspondent...
I fear Herr Mach has not entirely understood the issues about aerodynamics of passing trains. Austria does not yet sport a station sign quite as promising as this one at Penrith.
In Britain the passenger comes first!
Thursday, 17 December 2009
Queen FuCCs - Official
From Her Majesty's Daily Telegraph...
Dontcha love Her!
All together now... God save our gracious...
A reader writes...
With a bowler tip to UK.Railways...
You could make a full time job out of correcting the wilful and/or ignorant distortions on that blog. It's worse than the Daily Express, or the worst excesses of the DfT's press release department. I can't believe intelligent people read it.
Eye welcomes another satisfied customer.
UPDATE: This from a gentleman in Tunbridge Wells...
Sir,
The question is not whether intelligent people read Railway Eye but whether intelligent people write it.
I remain, sir, Disgusted
DB tank directed onto ATOC lawn
Telegrammed by our International Correspondent
In summer ATOC announced that the entire National Rail Enquiries call-centre operation would be outsourced, at a cost of nearly 200 British jobs, to Bombay.
But now the trade association for Train Operating Companies has been outflanked by one of its own members. `
Plucky little Chiltern Railway, owned by Deutsche Bahn (one of the worlds largest rail and logistics operators) has dumped The Trainline as their on-line retailer in favour of an undisclosed supplier which also provides a UK based call centre.
The new arrangement will come into force from 1st February 2010, according to a confidential staff briefing issued yesterday.
Under the leadership of Adrian 'Hoppy' Shooter, now happily recovered from his recent knee operation, Chiltern has gained a reputation as a bit of a pathfinder TOC - witness the successful delivery of multiple Evergreen projects compared to the WCML upgrade fiasco.
Chiltern decided on the move due to customer complaints about Trainline failings, not least the Indian call centre's preference for selling Beardie Rail inclusive tickets from Brum and Kidderminster to London, rather than cheaper Chiltern only routings.
Since Chiltern is the model for longer franchises, Exponent Private Equity (who paid an eyewatering £163 million to Natex, Virgin and Stagecoach for the Trainline in 2006) must be feeling a tad nervous.
But not half as nervous as ATOC, whose former Chairman, Adrian Shooter, acts as an unpaid 'informal advisor' to the shadow Tory transport team.
Mystic Wolmar on the ball. Tube Lines not.
Telegrammed by our International Correspondent
Mystic Wolmar's crystal ball is working well these days.
On the 13th December he predicted the demise of Tube Lines, the other half of the dead and rotting PPP Siamese twin, Metrodebt.
Lo and behold today Regulator Bolt obliged, favouring LUL's projected £4 billion to Tube Lines demands for £5.7 Billion, creating a new £1.3 billion funding gap for Tube Lines' lucky owners - Bechtel (no laughing at the back) and Gruppo Ferrovial, or a descoping of the work the PPP delivers or, as is most likely, a windfall for Sue Grabbit & Runne.
Say goodbye to more accessible stations on the JNP network, new trains for the Piccadilly Line. And a big cheery welcome to a lot of empty desks at the glitzy Westferry Circus Tube Lines HQ.
Tube Lines was not happy and Dean Finch, outgoing CEO told financial news agency Bloomberg "A settlement at this level is not conducive to private- sector involvement in the Underground, nor does it reflect the reality of the Underground working environment".
Strong words from a man already leaving the troubled world of PPP for pastures new at errrr.... doomed National Express.
Eurostar to break strike with SNCF & SNCB drivers?
Telegrammed by our International Correspondent
According to the Daily Mail a spokesman for Eurostar said:
'There will be no cancellations and no disruption to our service - services on Friday and Saturday will be covered by our French and Belgian Eurostar drivers.'
Well, its their train set so they should know if it is a workable plan, but SNCB is such a tiny partner in the driving stakes that it can barely cover its own turns from Brussels Forest, let alone anyone elses.
Although France is a much bigger player in Eurostar, SNCF mechanicians are not famous for strike breaking. They are obligated to work their booked turns, not to do so would be secondary action - illegal. And there is a process under which French drivers can cover London diagrams if London is genuinely short, or the service has fallen apart. Whether they will step in to do a turn for a London driver in legitimate dispute with his employer is a different question.
If ASLEF puts even a notional one man picket at the London booking-on point (which it is legally entitled to do), EUKL falls flat on its arse - the Le Landy driver travels on the cushions from Paris, takes one look at the picket line and retires to consult by phone with his own French trade union about whether he can or should take up the diagram. This will, naturally, take a little while the French union takes its own legal advice on secondary international picketing - a truly Jarndyce v Jarndyce question. Departure time comes and goes. The train doesn't, and hoards of the Great British Disappointed build up in the holding pens at St Pancras check in. Eventually the union in France advises their member it is a matter of personal conscience for him. He suddenly develops a diplomatic headache and declares himself unfit for duty. Chaos descends from the roof of the great Barlow train shed, and at Gare du Nord three hours later when the back working fails to appear.
And to get just to this state of perterbation, Le Landy must even now be trying to find 10 spare drivers to send to London this afternoon, because if they are going to do the whole London-Paris-London job tomorrow, they have to lodge here tonight. Presumably the French Train Crew Managers must think they can do it, and have told London they are confident of getting them, otherwise the UK spokesman is being (delete as appropriate) improbably optimistic/economical with the verite/spinning out of control.
Luckily we can take comfort from some good news - on the very day the operational and HR side of EUKL were falling out with ASLEF, the marketeers announced this.
Tres Bon et triples tout circulaire.
UPDATE: This from the Major...
How does the Le Landy man get home once he's decided not to drive?
UPDATE: Our International Correspondent advises...
He will travel home on the little jump seat in the front cab of the next Paris train, which will be a booked Le Landy working.
He can't go in the passenger saloons because they will be heaving under the strain of a double load of passengers - its own booked complement and his sweaty delayed masses, and the latter will tear him apart limb by limb when they work out who he is.
So far this morning, (10.00hrs) the departing London turns have been covered by EUKL Driver Managers, who are not in dispute.
Lets hope for the sake of the passengers they have enough management to keep this up for two days.
Wednesday, 16 December 2009
Tuesday, 15 December 2009
Beardie discovers the Strategic Reserve - Official
This from Railnews...
Virgin Trains is planning to double its service between Glasgow and London after British Airways cabin crew said they would be striking over the Christmas period.
Errr... how?
Has Beardie discovered a Strategic Reserve that can run at 125mph?
Or have a crack team of Virgin engineers perfected tilt on Mk2s and 3s?
Perhaps NR plans to slap a draconian speed restriction across the entire WCML?
Eye thinks we should be told!
UPDATE: This from Chionanthus Virginicus (no relation)
Now come on FC!
Virgin say:
"...25 additional services that it plans to run on the London – Glasgow via Preston route over the Christmas and New Year holiday period ..."
Let's say 12 operational days - that's two extra trains per day - 1 Up , 1 Down?
Meanwhile the original Railnews' story has 'gone off-line'!
So who's the spinner and who's the spun?
So farewell Heidi Mottram!
This from the Times...
Northumbrian Water Group has hired one of the rail industry’s leading lights as its new chief executive. Heidi Mottram, managing director of Northern Rail, will join the water company... in March...
Northumbrian Water's gain, the railway's loss.
When Northern was formed it was generally held to be a basket case.
Without new trains and prevented from doing a desperately needed timetable recast little was expected of the franchise.
However Heidi won over key stakeholders, welded together her geographically vast empire and actually succeeded in growing traffic.
Eye wishes Heidi all the best and hopes she returns to the industry soon.
UPDATE: This from a Mr Geoff Brown...
Reading the rest of the Times story, I see the Finance Director is a Mr Chris Green!
Can it be long before our water pipes are painted red?
The Fat Controller brings out the SLC2 big guns!
Regular Eye readers will recollect that the proposed new timetable for the East Coast route has run into a spot of bother.
Known as SLC2 it was due to be introduced, to great fanfare, at the December 2010 timetable change.
And for this date to be achieved it needed to be set in stone, with all parties agreeing to it, by the 8th of January 2010.
All was going swimmingly until, alas, the Noble Lord himself took an interest.
For some inexplicable reason it now appears that there has been a degree of slippage.
Sources close to the Department indicate that SLC2 is now more likely to be implemented at the May 2011 timetable change rather than at the December 2010 target date.
No matter.
Even May 2011 is looking highly optimistic, judging by this letter from the 'independent' Office of Rail Regulation to Network Rail requesting a review, and if necessary amendment, of the East Coast RUS.
As any fule kno a Route Utilisation Strategy (RUS) seek(s) to balance capacity, passenger & freight demand, operational performance and cost, to address the requirements of funders and stakeholders".
As the timetable is the physical embodiment of the balance achieved by the RUS, presumably the former must follow the latter?
So is anyone now brave enough to suggest when SLC2 might actually be implemented?
UPDATE: This from a Mr Pat Bell...
Mr. Lee wants an answer by 8 January 1010?
Railways won't have been invented for another 815 years.
You have to applaud ORR for being ahead of the curve!
UPDATE: This, surprisingly, from the late Sir Arthur Bryant...
But if the railways had been invented King Harold could have taken his army on the LNER to Stamford Bridge, duffed up Harald Hardrada, then returned (taking refreshments on route) and caught the Southern electric to Hastings, arriving in good time to repulse William the Bastard as he tried to land.
RT: BBC Caves in to Carter Ruck Threats Over Trafigura Film
Reposted from Ian Dale's blog...
Carter-Ruck have succeeded in persuading the BBC to remove all reference to the Trafigura story from its website, according to the New Statesman. They really don't learn do they - Carter Ruck or the BBC. You cannot suppress things like this in the modern media age. If one organisation caves in, there will the dozens more only to willing to step up to the plate.
So do enjoy this Newsnight film, which I really wouldn't bother to have posted had the BBC caved in.
Could I encourage every single UK blogger to embed this video in their blogs too?
Footnote: For the history of this sage click HERE.
Done - ta.
Spot the difference - BRB(R) land disposal
Using your skill and judgement can you spot the difference between the following two events which occurred today:
1. Railway land for possible station pulled from auction
2. Railway land with station car park sold for £360k
Evidently a station on the never never is more important to rail users than a overspill car park in the here and now.
What a perfect example of the government's transport policy - announce endless new schemes for the future but ignore the problems of today.
Eye salutes all involved.

