Chaos today when a burning Chunnel freight shuttle brought international rail travel between Britain and abroad to a complete stand.
With passengers unhurt the greatest damage done was to Eurostar's reputation for slick media management.
1. According to the BBC the fire started at around 15:00.
2. TfL were only able to brief international passengers travelling to St Pancras & Stratford at 16:12
3. As at 17:58 there was still no information about the fire and disruption on the Eurostar website.
Sweet irony - on the day that Eurostar should have been welcoming the international railway community to London for the 10th UIC conference on Sustainability and the Environment many attendees were left stranded and with no clue on how to travel due to Eurostar's piss-poor communications.
Time for Eurostar to rethink its corporate comms?
Grimsby and Back
2 years ago
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