Friday 12 September 2008

Get a grip

Telegrammed by our man at 222 Marylebone Road
Those who forget the past are condemned to relive it - and how!

Eurotunnel's Richard (carbon footprint) Brown is a hot shot when it comes to saving the planet, but care of customers clearly takes less of his attention than saving the three toed Patagonian Newt.

Not only was there nothing about the Channel Tunnel fire on the Eurostar website two hours after Railway Eye was alerted, but as this quote reveals they didn't know how serious the situation was three hours after that.

"
We checked the website around 9pm," said finance manager Kirsty McIntyre, who had planned to spend the weekend in the Champagne region.

"
It just said delays are expected but it didn't say anything about cancelled services, so we came today and it's not happening. We are going to see if we can get a bus to Dover and a ferry to Calais."

Surely there must be a communications plan somewhere, based on what happened last time?