Wednesday 15 July 2009

NXEA outsources revenue protection

What a deeply unpleasant company National Express East Anglia is.

This from the Londonist...

Sickened by freeloaders? Don't like the look of the bloke in the seat opposite? Worry no longer. National Express East Anglia have put up posters on the Stansted Express inviting you to report anyone you think might be fare evading.

Perhaps NXEA should get off its fat corporate derrier and check tickets, rather then encouraging this stasi-like snooping on fellow passengers?

UPDATE: This from Al...

Those posters have been up on the West Anglia for ages. There's a bit about it on the bottom of this page on their website.

You're not wrong though, I commute (admittedly over a short distance) from and to Cambridge every day and often use the WA at the weekends too, and I very, very rarely see any ticket checks.


UPDATE: This from Commuter...

Upon closer inspection of the sign, it actually starts with "if you believe a fellow customer..."

Perhaps if NX treats fare dodgers as customers then this may be the reason for their recent troubles.

I might just go and steal some food from Tescos and complain to their 'Customer services.'


Quite right too Commuter.

Just because you're innocent doesn't mean that you aren't guilty!*

*Taken from the Little Brown Book. Chapter 94 (with apologies to Private Eye)